Case Marsh

Competitive edge through electronic core processes

Case Marsh

Recently recognized as Finland’s best insurance broker by Euromoney magazine, Marsh administers the insurance portfolios of corporate customers. Annually, it handles insurance payments worth circa 100 million euros. Historically, this used to involve a vast amount of paper post, with contracts, invoices and payments passed from insurance companies to the corporations through Marsh’s approval process. The company has now re-engineered its core processes, introducing e-invoicing and ensuring that document handling is now electronic. Whilst this operational change has been extensive, the efficiency and customer service benefits are self-evident.

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