Case Leijona Catering
Visual and reliable reporting helps us to concentrate on our core business.
Soile Parviainen, CFO and Petri Rinne, IT Manager, Leijona Catering
In our previous case review on Leijona Catering, we described how the catering services of the Finnish Defence Forces had been incorporated into a new, large-scale company for the Finnish catering market. As part of the project, a financial management infrastructure was created and included all the required systems and processes.
During this time, Leijona had already envisioned the type of reporting that was required for supporting its business. The foundations had been laid; however, Leijona knew that good reporting needed to be up-to-date and visual, and available across the entire organization. One has to be able to see at a glance where management is going well and where some aspects need further development. This is the type of reporting that Leijona Catering began implementing in collaboration with Efima. The tool used for applying this process was QlikView’s reporting software, which Leijona acquired as a cloud service from Efima.
Task distribution that made sense
Leijona Catering had begun its operations in the beginning of 2012. Its financial manage.ment infrastructure had been created and the KPI’s defined. However, there was a need to move from manual data collection to automation and the goal to implement reporting that was highly visual and would help the company to envision its future. Leijona CFO Soile Parviainen and the company’s IT Manager, Petri Rinne, were both familiar with QlikView as a tool. Efima joined the project to ensure compatibility between this software and Microsoft Dynamics AX. The reporting tool was implemented as a cloud service from Efima, as had been done with the rest of the Leijona’s financial management systems. The project’s task distribution made a lot of sense; Efima was in charge of the data modelling, its implementation and consistency, as well as the chosen platform. Leijona’s Petri Rinne managed the development and visualization of the reporting based on the company’s own vision. According to Rinne, this was “An excellent way of working”.
First-time users in the field
Utilizing reports is part of core business. “Everyone in our organization is in a key position for profit generation, and that is why continuous follow-up is part of the job”, Parviainen stated. The working model with KPI’s was already part of everyday work at Leijona and there had been talks about using a new tool. For this reason, the restaurant managers were the first to begin using QlikView. The next phase was to venture deeper into analytics and to ensure that the main users in the finance team were able to support the field organization with in-depth skills and knowledge. Parviainen stated that the change had been implemented through phases. “We did not want to embrace the whole world at once. But the project itself had a tough schedule yet again. We stuck to it. I don’t think we could do a project with a loose time-schedule anymore”, she laughed.
Lion-like customer support
Parviainen and Rinne describe their “lion-like” operations as being a meticulous understanding of the customer’s situation and needs. In the future, according to Rinne, this will be supported by increasing the amount of available information and improving reporting opportunities and competencies among both field users and the finance team. Both Rinne and Parviainen praise the tool in terms of how it has helped the core business. They also stated that the collaboration with Efima improves each year. “Both companies are good at listening to customers”, they concluded.
Leijona Catering Oy is a nationwide Finnish company offering food and restaurant services. We employ roughly 500 food catering professionals and our turnover in 2013 was €65 million.
People at Kotkamills are proud of their agility. In the recent years, the company has taken on large change projects in which the market change has been converted into a possibility. The most significant project has been the deployment of a new boxboard machine. Efima has been a part of the journey by delivering the Microsoft Dynamics AX system for procurement, maintenance, and financial management needs.
Values are guiding actions at Borenius, a company with a long heritage as a law firm for Finnish companies. Finance manager Anne-Mari Patteri and development manager Niko Jakobsson tell how they are always reflecting Borenius’s values to their partners’ way of working. Experience has proven that the partnership works when the both parties share common values. “Efima too follows our values”, they say.
People at Leijona Catering know that good reporting needs to be up-to-date and visual, and available across the entire organization. This is the type of reporting they began implementing in collaboration with Efima. The tool used for applying this process was QlikView’s reporting software, which Leijona acquired as a cloud service from Efima.
Isku was looking for new and creative ways to develop its financial management. They decided to outsource processes, but at the same time develop them in a way that allows subsequent fit-for-purpose reorganization. Efima was a competent partner for the task. The collaboration was well aligned and productive from the very start.
A leading service provider in public transportation across Finland, Veolia Transport has worked in partnership with Efima to adopt new financial management systems. The goal was to dramatically cut down on manual routines in finance management, and to get the data and figures needed in reporting directly from the system without error-prone manual keying.
Peikko Group is a Finnish producer of fastening technology for concrete structures. Key target groups are construction companies and factories producing construction materials. Peikko uses Microsoft Dynamics AX as its ERP system.
One of the largest television production companies in Finland, Fremantle Media has adopted a purchase and travel invoice cloud application from Efima.
The Nordic media company Talentum wished to unify its financial management practices in Finland and Sweden. The system chosen was Microsoft Dynamics AX delivered as a cloud service by Efima. In tandem with sharing the same accounting system, Finland and Sweden now also share the same chart of accounts and internal accounting structure. Transparency has improved, and the company now has more time for quality improvement.