Take a leap to the era of artificial intelligence with Efima

↑ HKFoods' Meri Kantoniemi, Helinä Keskinen, and Sari Vuolle are pleased with the AI solution provided by Efima, as well as the clear project model and experienced project management.

HKFoods | AI helps manage thousands of annual customer inquiries for a major Finnish food company

HKFoods receives thousands of consumer and customer inquiries annually, and handling them with care is a key part of maintaining business credibility and driving continuous improvement.

HKFoods had been considering the use of AI for some time – and once the right partner and solution were found, the company was able to move quickly with a predefined use case.

↑ Mika Haapala and Tiina Tuuri from GF Building Flow Solutions are grateful to have found an experienced partner in Efima for the company's first AI implementation, whose collaboration inspired trust.

GF Building Flow Solutions (formerly Uponor) | Artificial intelligence streamlines sales order intake processing for global industrial leader

When GF Building Flow Solutions (formerly Uponor) experienced a surge in manually processed sales orders due to a company acquisition, the workload threatened to become overwhelming.

Together with Efima, an AI solution was implemented that reads PDF-format sales orders and directly inputs them into the ERP system – quickly, accurately, and scalably. The solution has already been deployed in several European countries, and scaling continues. The AI solution has achieved significant time savings and has sparked new ideas for utilizing AI.

↑ Palveluässä aims to stay at the forefront of intelligent automation technologies, says Aki Okkonen, Head of Shared Service Center at SOK.

SOK | AI speeds up the processing of thousands of service requests at SOK's service center

SOK's Service Center, known as Palveluässä, is responsible for providing financial and payroll services to nearly the entire S-Group. It handles 50,000 to 60,000 service requests each month, which need to be sorted into the correct service queues before processing.

Sorting used to be a time-consuming and manual task, but today, the process is handled more intelligently and automatically through the use of Efima's artificial intelligence solution.

Efima textAI is a solution that understands Finnish text and can be used to perform various tasks. Below are examples of different processes in which Efima textAI can assist you:

Finding similar texts in large material
Identifying the right expert based on a problem in the text
Sort text to the right person or entity
Retrieve different trends in the selected time period
Analyzing the emotional tone of a text

The artificial intelligence behind Efima textAI is trained on a customer-by-customer basis, and its performance is directly proportional to the amount and quality of customer data.

Identifying the best AI opportunities together

At Efima, our starting point is always the customer’s business, not the technology itself. Together, we dive into your processes and challenges, and work with you to assess where AI can deliver the greatest value. This way, we pinpoint opportunities worth investing in – the ones that create real competitive advantage.

Finding the right solution

Once the most promising opportunities are identified, we work together to design a solution tailored to your operating environment and goals. We apply AI technologies with a business-driven mindset, evaluate feasibility and impact, and support the development of AI-related skills within your organization.

Embedding AI into everyday work

Our project models ensure that solutions don’t remain pilots but become part of your everyday operations. We manage implementations in a controlled way, apply change management best practices, and train your people for success. With this approach, we’ve helped many of our customers move from AI concepts to real-world impact.

Financial management

Identification of anomalous documents or invoices
Predicting the coding and correct approval workflows of purchase invoices
Automated processing of purchase invoices
Predicting the number of purchase invoices
Automated grouping of documents related to financial management

Social and care services

Dictating entries by voice
Shift handover summaries
Collecting relevant information with family members
Improving data quality
Reporting development suggestions and observations
Learn more

Customer service

Producing personalized customer experiences
Speed up and automate customer service processes
Forecasting customer needs
Predicting customer satisfaction
Anticipation of customer solutions

Retail

Quality assurance with image and video data
Intelligence e-commerce
Personalized customer experiences
Predicting delivery times
Monitoring customer satisfaction on e.g. product or campaign level

Warehouse management and logistics

Predicting the duration of logistical processes
Predicting error situations
Identifying and removing process bottlenecks
Modeling and monitoring resource allocation and usage
Optimizing warehouse layout

Predictive analytics

Time series prediction
Forecasting events or trends
Data controllability in business
Optimizing relevant choices
Simulating alternative scenarios

Maintenance

Predicting maintenance needs
Detection of anomalies
Identification of defective components
Occupancy forecasting
Automate the processing of maintenance requests

A step ahead

For individualized customer experiences, the customer's needs must be identified as accurately as possible. Artificial intelligence is able to learn complex dependencies between different variables in the data, which makes it more accurate to predict, for example, the customer's needs or the next stage of the process. With AI, you are always one step ahead in delivering an excellent customer experience.

Make use of your data

There are numerous processes in organizations that make little use of existing data. For example, customer service rarely utilizes documentation from previous customer service situations to quickly find suitable solutions. Artificial intelligence can be brought to support human decision-making or linked to a process to infer its next steps.

Intelligent processes

Artificial intelligence already outperforms a physician in certain radiological tasks, such as the diagnosis of pneumonia. Thus, similar accuracy can be sought in any industry when the quantity and quality of data are in order. AI can be consulted anytime, anywhere, and there is no need to wait for an answer.

Business-driven AI solutions that make an impact

Smarter processes

HKFoods | AI helps manage thousands of annual customer inquiries for a major Finnish food company

GF Building Flow Solutions (formerly Uponor) | Artificial intelligence streamlines sales order intake processing for global industrial leader

SOK | AI speeds up the processing of thousands of service requests at SOK's service center

Artificial intelligence improves existing processes and finds new opportunities

Find solutions and new opportunities

Efima textAI is the best friend for your text data

From AI to action – By understanding our customers’ business