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Toiminnanohjaus ERP
Toiminnanohjaus ERP

Accelerate sales, marketing, and customer service

A winning customer experience is built through teamwork and data-driven insights. At Efima, we help leverage the Microsoft Dynamics 365 platform for customer relationship management, sales, marketing, and customer service. We implement, maintain, and further develop a purpose-built, AI-powered CRM system that evolves with your business.

Fit-for-Purpose CRM?

Contact our experts to find out together what kind of intelligent CRM would best serve your company.

Ota yhteyttä

At Coronaria, Efima's long-term and broad-minded approach to developing the CRM solution is highly valued.
↑ At Coronaria, Efima's long-term and broad-minded approach to developing the CRM solution is highly valued.

Case Coronaria | CRM solution is developed with a long-term approach to meet business needs

Efima and Coronaria's collaboration began back in 2022 when Coronaria chose Efima to implement a tool based on Microsoft technology for managing the working hours and tasks of healthcare professionals. Coronaria's ICT Business Partner Tiina Ihme was convinced of Efima's expertise in this project, and due to positive experiences, Efima was also selected as the provider of ongoing CRM system services.

Case Coronaria

We help you build the foundation for utilizing up-to-date customer data across your business.

We offer you experience in process development and the utilization of Microsoft technologies, so you can leverage information across your business

Improving your customer management processes

A Customer Relationship Management (CRM) system is one of the most critical core systems for many businesses. It forms the foundation for targeted marketing, effective sales actions, and efficient customer service. A system renewal is always a unique opportunity to review existing practices and automate everyday processes. We support you in exactly this by identifying the areas where technology, automation, and AI can best assist your experts.

Efficient CRM solutions for your business needs

We offer modern, cloud-based Microsoft Dynamics 365 applications, on which we build an efficient and purpose-driven CRM solution for your business. The solution can be flexibly extended, for example, using low-code technologies from the Microsoft Power Platform. We ensure a well-managed implementation and help you get the full value from your new CRM system.

A growing partnership to support your business

Cloud-based solutions evolve and update continuously – and so does your business. We are your development partner even after the system is deployed. We support your team with updates and provide insights gathered from our experts and a broad range of customer experiences to help you make the most of your CRM investment.

Especially if you are already using Microsoft ecosystem products such as Dynamics 365 Finance or Supply Chain Management, or considering their adoption, Dynamics 365 CRM solutions are an excellent choice. They effectively support your sales and customer management needs alongside other business applications.

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Ismo Tikkanen

Solution Consultant, Dynamics 365 CRM

Dynamics 365 solutions for CRM

Dynamics 365 platform offers versatile capabilities for developing sales, marketing, and service operations.

Maximize your CRM investment with our services

Enrich and extend your CRM  

Low-code applications allow you to create extensions and new functionalities to support your business processes.

Data and analytics  

We help you manage your company’s vital data, keep it flowing seamlessly, and turn it into actionable insights that truly support your business.

Artificial Intelligence  

Harness different AI technologies to enhance your business processes.

Talk to an expert

Please contact our expert below who has the best knowledge of the subject. You can also submit a message or contact request using the form.

Kai Lyytinen

Kai Lyytinen

Business Director
kai.lyytinen@efima.com
+358 40 830 1217