Increase profitable sales with the digital heart of your retail business
Nowadays, customers expect more from their shopping experience than ever before. All parts of this experience must take place smoothly regardless of time, place and channel. In addition, your own staff also expect that the digital tools in use will help them serve customers even better and more efficiently.
Take a step towards the digital heart of a profitable store –schedule a conversation with our experts
If you need help with developing systems and processes that support your retail business, we are happy to help you. Contact us and let's discuss together what kind of digital heart would serve you.
Digital heart provides the capabilities for modern, multi-channel retail
The digital heart that brings together the vital information, goods and resource flows of your physical and e-commerce stores and ensures that your business is on a solid foundation. So you can focus on what matters – profitable sales and growth.
Profitable retail is built on data
In today's fast-paced business environment, you cannot afford to leave things to chance. The modern digital heart offers real-time data throughout the store's operations, from customer information to financial information and the supply chain.
Business data and related analytics, artificial intelligence and automation are a source of competitive advantage. When, for example, the store operations are closely integrated into the core business system, the information can be utilized for better forecasting of customer needs and more efficient deliveries.
In the right place, at the right time
A unified shopping experience across channels is one of the key factors of modern commerce. Customers expect to be able to shop exactly the way they want – whether it's home delivery ordered from an online store or, for example, a quick visit to a store during a cabin trip.
When the digital heart that integrates the different functions of the store is built from the beginning to meet the needs of modern and multi-channel commerce, it is finally possible to produce an excellent shopping experience regardless of time and place.
Functionality across the value chain
Cash registers in stores, e-commerce, inventory management, procurement, logistics, assembly, customer service – all store functions are seamlessly connected.
In addition to tight integration, the digital heart brings modern and user-friendly functionalities to the use of your staff and customers throughout the value chain. The cloud-based business platform is constantly updated and developed, which is why it will not become obsolete in the future, unlike traditional IT systems.
Case Tokmanni | ERP and low-code applications forming the digital heart
Finland's largest discount store chain, Tokmanni, is known for its versatile product range and always affordable prices. Tokmanni serves its customers in around 200 stores all over Finland, and new stores are constantly being opened. Tokmanni's chain control manager, Timo Koskelin, and information management manager, Toni Eriksson, welcome us in front of Tokmanni's store in Mäntsälä. The store's opening hours are decorated in capital letters – which are also the reason for our visit.
News | Halonen and Carlson choose Efima to implement their new unified commerce solution, Microsoft Dynamics 365 Commerce
Two Finnish sister companies, fashion store Veljekset Halonen Oy and department store and hardware store chain Oy Carlson, are taking a significant leap towards more multi-channel, digital customer experience by upgrading their current commerce solution to a modern, cloud-based Microsoft Dynamics 365 Commerce solution. Efima was selected to implement the new digital heart of the sister companies.
News | Nordic Sports Brands Oy improves its omnichannel customer experience by partnering up with Efima
Nordic sporting goods retailer, Nordic Sports Brands Oy, has always relied on strong e-commerce expertise. To deliver its customers even more unified and seamless omnichannel shopping experiences Nordic Sports Brands Oy’s has decided to implement a new unified cloud-based commerce platform delivered by Efima.
Dynamics 365 Commerce
D365 Commerce is a cloud-based business platform that enables modern and multi-channel commerce.
Business applications
Let us help you with your process bottlenecks with a low-code app tailored to your specific needs.
Intelligent automation
We help you find the right automation solutions using robotic process automation (RPA), machine learning and artificial intelligence.
Financial management software
Every company must be able to rely on the figures and information produced by its financial management. Therefore, the core financial management systems need to be in order.
Financial management services
Put your financial management processes in the hands of a knowledgeable partner. We don’t just take care of them, we constantly develop and automate them together.
Process development and consulting
We have helped more than 100 customers to develop their business and processes. We can help you too.
Kai Lyytinen
Business Director, Microsoft
kai.lyytinen@efima.com
+358 40 830 1217