Take a leap to the era of artificial intelligence with Efima

↑ Palveluässä aims to stay at the forefront of intelligent automation technologies, says Aki Okkonen, Head of Shared Service Center at SOK.

Case SOK | Efima TextAI speeds up the processing of thousands of service requests at SOK's service center

SOK's Service Center, known as Palveluässä, is responsible for providing financial and payroll services to nearly the entire S-Group. It handles 50,000 to 60,000 service requests each month, which need to be sorted into the correct service queues before processing.

Sorting used to be a time-consuming and manual task, but today, the process is handled more intelligently and automatically through the use of Efima's artificial intelligence solution.

Case SOK

Efima textAI is a solution that understands Finnish text and can be used to perform various tasks. Below are examples of different processes in which Efima textAI can assist you:

Finding similar texts in large material
Identifying the right expert based on a problem in the text
Sort text to the right person or entity
Retrieve different trends in the selected time period
Analyzing the emotional tone of a text

The artificial intelligence behind Efima textAI is trained on a customer-by-customer basis, and its performance is directly proportional to the amount and quality of customer data.

Financial management

Identification of anomalous documents or invoices
Predicting the coding and correct approval workflows of purchase invoices
Automated processing of purchase invoices
Predicting the number of purchase invoices
Automated grouping of documents related to financial management

Customer service

Producing personalized customer experiences
Speed up and automate customer service processes
Forecasting customer needs
Predicting customer satisfaction
Anticipation of customer solutions

Retail

Quality assurance with image and video data
Intelligence e-commerce
Personalized customer experiences
Predicting delivery times
Monitoring customer satisfaction on e.g. product or campaign level

Warehouse management and logistics

Predicting the duration of logistical processes
Predicting error situations
Identifying and removing process bottlenecks
Modeling and monitoring resource allocation and usage
Optimizing warehouse layout

Predictive analytics

Time series prediction
Forecasting events or trends
Data controllability in business
Optimizing relevant choices
Simulating alternative scenarios

Maintenance

Predicting maintenance needs
Detection of anomalies
Identification of defective components
Occupancy forecasting
Automate the processing of maintenance requests

A step ahead

For individualized customer experiences, the customer's needs must be identified as accurately as possible. Artificial intelligence is able to learn complex dependencies between different variables in the data, which makes it more accurate to predict, for example, the customer's needs or the next stage of the process. With AI, you are always one step ahead in delivering an excellent customer experience.

Make use of your data

There are numerous processes in organizations that make little use of existing data. For example, customer service rarely utilizes documentation from previous customer service situations to quickly find suitable solutions. Artificial intelligence can be brought to support human decision-making or linked to a process to infer its next steps.

Intelligent processes

Artificial intelligence already outperforms a physician in certain radiological tasks, such as the diagnosis of pneumonia. Thus, similar accuracy can be sought in any industry when the quantity and quality of data are in order. AI can be consulted anytime, anywhere, and there is no need to wait for an answer.

We help identify opportunities for AI

Whether you are an active adopter of artificial intelligence or someone who has just jumped on board, we will help you map out suitable targets for artificial intelligence. Together, we evaluate the feasibility and profitability of the solution through a systematic framework.

We'll find solutions together

We will assist you in assessing the artificial intelligence maturity and readiness of your organization or team, and provide related training. You can also approach our artificial intelligence team with a specific business challenge, for which we work together to find solutions through machine learning technologies.

We make your processes intelligent

We specialize in processing Finnish text and offer consulting for natural language processing using the Efima textAI we have developed. In addition, we provide AI services for existing robotic process automation (RPA) implementations.

Take a leap to the era of artificial intelligence

Smarter processes

Case SOK | Efima TextAI speeds up the processing of thousands of service requests at SOK's service center

Artificial intelligence improves existing processes and finds new opportunities

Find solutions and new opportunities

Efima textAI is the best friend for your text data

Artificial intelligence supports your business