“Microsoft is investing significantly in AI development, and we see AI creating opportunities across all areas of business. Our partners play a key role in bringing innovations into customers’ everyday life and strategy. Efima is a pioneer in this, and the Agentic AI Business Solution award is a well-deserved recognition of their expertise,” says Tarja Jernström, Director, Commercial Partner Lead at Microsoft Finland.
Efima’s AI services and solutions are visible in the daily operations of customers across various industries. In Attendo’s care homes, Efima’s AI service enables care workers to make entries during work using speech, and AI structures the information directly into right format. This frees up care workers’ time and improves the quality of documentation. Efima has also implemented AI-powered solutions for HKFoods, GF Building Flow Solutions (formerly Uponor), and SOK, where AI agents support customer service, sales processes, and the daily operations of financial service center.
“At its best, AI renews business processes and ways of working. Understanding the customer’s business and daily operations is the foundation of our work, which is why we involve the customer’s professionals in development – those who know the work phases and the problems to be solved. This way, we genuinely identify new ways to improve efficiency while also enhancing the meaningfulness of work and customer experience,” explains Johanna Grönroos, Director of Efima Ventures, and continues: “A technological solution alone is not enough; it is equally important that the solution becomes part of daily life. When we work long-term in close cooperation with our customers, these goals are achieved.”
In recent years, Efima has delivered a significant number of business solutions for its customers using Microsoft technologies, which support the integration of AI. Solutions range from automating individual business processes to extensive ERP and financial system renewals with Dynamics 365, with recent examples including Helen, Metropolitan Area Transport, and Pirkanmaan Voimia. Customer collaboration begins with jointly defined needs, progresses through development phases and deployments, and typically continues as a close partnership with continuous support, maintenance, and development services.
“We thank Microsoft, our customers, and Efima employees for the Agentic AI Business Solution recognition. The award shows that we have succeeded in combining business-driven development and Microsoft technologies for the benefit of our customers. At Efima, development is done using Dynamics 365, Power Platform, Fabric, and Azure platforms, and by combining these, we create AI-era business solutions for our customers. The prerequisites for success are investing in partnership and a genuine desire to learn together with the customer,” says Paula Kujansivu, Director of Efima Enterprises.
Efima Oyj, Johanna Grönroos, Chief Business Officer
johanna.gronroos@efima.com, +358 400 741 075
Efima Oyj, Paula Kujansivu, Chief Operating Officer
paula.kujansivu@efima.com, +358 40 675 4602
Efima promotes the growth of large and medium-sized companies by developing critical business processes, systems, data, and AI-based solutions. Our services are centered around Microsoft technologies, Efima's capabilities in consulting, and a developing and personal partnership with our customers. We believe in deeply understanding our customers' business and goals to design solutions that best serve them.
Tero Salminen
CEO
+358 40 767 5311
tero.salminen@efima.com
Hanna Kosunen
Marketing Lead
+358 40 841 4574
hanna.kosunen@efima.com
