Europe's most extensive Dynamics 365 implementation supports international growth

Case Lumon

Efima showed the right kind of entrepreneurial spirit and will to succeed.

Jussi Kinnunen, CEO, Lumon Group

Lumon, a company known for its balcony glazings, terrace glass walls, blinds and balcony facades, has grown from a small, family-owned business in Finland into a globally recognized brand. Ever since they launched the very first balcony glazings in the world, this pioneering company has been pushing the development envelope in its industry. Thanks to Lumon's innovations, over a million customers around the world have had the chance to experience a better home.

In the midst of internationalization, Lumon's antiquated enterprise resource planning (ERP) system that had been in use since 2005 was becoming an obstacle to growth. After a thorough consideration, Lumon decided to become a pioneer in ERPs as well and selected the modern, cloud-based Microsoft Dynamics 365 to be the driving force behind its operations. Efima was chosen as the implementation partner due to the company's desire to achieve the ambitious goals that had been set for the project.

Conscious risk, recognized opportunity

CEO of Lumon, Jussi Kinnunen, says that the company did its due diligence when it comes to the ERP project; the new, extensive system would be extremely critical for Lumon's operations. "We basically had 10 different ERPs within the company because of all the regional and other modifications that had been done over the years", Kinnunen tells. The desire to combine all the legacy systems and unify all the processes into a single "Lumon way of working" was one the factors that had an impact on which ERP technology the company would choose. "This certainly wasn't any typical system upgrade", he continues.

After a careful consideration of all the different ERP options, Lumon decided that Microsoft Dynamics 365 (D365) would be the most appropriate choice. "We decided to go with the modern D365 because we could see that it was the direction in which the world was going", Kinnunen describes the reasons behind the choice. It was also a conscious risk to select a relatively new cloud-ERP: " The risk was that implementations of similar scale had never really been done before with D365. We would also act as a pilot project for the product", he states.

Selecting the right partner was also crucial

Due to the critical nature of the project, Lumon wanted to pay special attention to finding the right partner for the project. "We selected Efima because of their entrepreneurial spirit and hunger for success. It was an important project and a possible risk for both parties", Kinnunen tells. At Lumon the feeling was that Efima's entrepreneurial spirit brought in agility and dedication that were required to solve the problems that came up along the way. "Deployment at our production site in Kouvola was a critical phase during which we worked long hours and sometimes during the weekends to get everything up and running", Kinnunen reminisces.

Lumon also made sure that its internal resourcing for the project was more than adequate. "From the very beginning the idea was that the worst mistake we could make would be to allocate too few resources for the project. That is why we had as many people as we possibly could working on getting it done", Kinnunen states. Lumon's own investment in the project proved to be one of the factors behind the project's success. "This was a big undertaking that required a lot from many people, but their dedication was also the reason why we succeeded", he continues.

Lumon has already enjoyed the fruits of their labor

Instead of just replacing an aging ERP system, Lumon took the project as a chance to go fully digital and get rid of paper, increase the level of automation and develop its processes throughout the company. And all the hard work paid off: nowadays the entire manufacturing process from a sales order to production and delivery runs smoothly through the new Dynamics 365. A D365 as comprehensive and seamless as this had not been seen anywhere in Europe before. 

The company was also successful in unifying its processes. "Now we have a single, common way of working here at Lumon", Kinnunen tells proudly. And development hasn't stopped after the implementation. The continuously developing Dynamics 365 offers a tremendous amount of potential that the internationalizing company is eager to tap into. "Our ERP and production investments are the basis for our global growth and profitability", Kinnunen describes what the future holds for Lumon.

At the very core of everything at Lumon, according to Kinnunen, is customer satisfaction. Despite the amount of resources and attention the project took, Lumon was able to increase its customer satisfaction even during the ERP implementation. The new system allows Lumon to gain visibility throughout the manufacturing process, which in turn is realized as faster, more cost-effective and more timely deliveries for the customers. "From the customer's point of view we've done an even better job than before. Our common 'playbook' helps us to fulfill our customers' needs, and our people have started to adopt a more customer-centric way of thinking", Kinnunen concludes. 

Efima solutions
  • Dynamics 365 for Finance and Operations – ERP solution covering all aspects of Lumon's operations
    • Enterprise resource planning and production management
    • Warehouse management and logistics
    • Sales and customer service
    • Financial management and reporting
  • Efima Layer for D365 – additional functionalities and regional modifications to Dynamics 365 developed by Efima
  • Modern, cloud-based and continuously updated ERP system
  • Unified and highly automated processes throughout the organization
  • Visibility into the manufacturing process from sales to delivery
  • Improved customer satisfaction


At Lumon, we help our customers to create smarter, safer and more resistant outdoor rooms and spaces. Balconies with life and terraces to live day to day. Everyday. We create these flexible, protected outdoor spaces with our innovative system of frameless retractable balcony glazing systems and glass walls, terrace roofs and balcony railings. In addition, we’ve developed a high-quality line of custom-made sun-screens and blinds to complement these products. Our vision for the future is one where Lumon is a genuinely worldwide modernizer of the urban landscape, with innovations admired by architects and builders and contact requests from all over the world. Already now, those taking part in our meetings and training lessons have experienced cultural diversity and different languages. Our vision is to be the best and most desired in our industry and our mission is to create better homes.


Tokmanni →

Finland's largest discount store chain, Tokmanni, is known for its diverse product range and prices that are always affordable. Tokmanni serves its customers with nearly 200 stores all around Finland, and more and more new stores are opened continuously. Tokmanni's Chain Management Manager, Timo Koskelin, and IT Manager, Toni Eriksson, meet us in front of one of Tokmanni's stores located in Mäntsälä. The building is decorated in large letters with the store's opening hours – which is also the reason for our visit.


Mehiläinen →

The past few years at Mehiläinen, a company that recently celebrated its 111th anniversary, have been full of growth and development. The company has made dozens of acquisitions every year and become a nationwide pioneer in social welfare and health care services and one of Finland's largest private employers. Acquisitions and mergers have increased the workload of Mehiläinen’s financial management, and in 2018 the company decided to develop its financial management by outsourcing its accounts payable processes to Efima.

Fleet Innovation

Fleet Innovation →

Fleet Innovation, a uniquely positioned player in the corporate car leasing market in Finland, has grown at a tremendous pace. To support growth, the company has automated several processes and tasks so that employees can focus on what really matters – to serve the company's customer base in the best possible way. One of the means of automation is robotic process automation, for which Fleet Innovation found the right partner in Efima.


Caruna →

When the electricity distribution company Caruna was founded in 2014, it had to start its operations from scratch. Both the company's processes and operating methods and the information systems used to run the business were carefully considered. The situation was seen in particular as an opportunity to build an organization whose operations have been thought down to the last detail.


Lumon →

Lumon, a company known for its balcony glazings, terrace glass walls, blinds and balcony facades, has grown from a small, family-owned business in Finland into a globally recognized brand. Ever since they launched the very first balcony glazings in the world, this pioneering company has been pushing the development envelope in its industry. Thanks to Lumon's innovations, over a million customers around the world have had the chance to experience a better home.


Versowood →

The Finnish family business and Finland's largest private producer and processor of sawn timber, Versowood Oy, was faced with a big choice. The long-serving financial management system was aging and no longer responded to the business and reporting needs of a strongly growing company. The introduction of the new system was also seen as an opportunity to improve operations, and after careful mapping, Versowood chose the Microsoft Dynamics 365 solution delivered by Efima.


Sarastia →

In May 2019, two municipal veterans, KuntaPro and Taitoa, merged. The new company was named Sarastia, and the goal of this service center was set to enable the efficient operation and digitalization of municipalities. At the heart of the goal is Sarastia365, a comprehensive and modern cloud-based system solution for municipalities based on Microsoft Dynamics 365. Help was needed to support the development of the solution, and through a tender, Sarastia found a competent partner in Efima for the financial management entity.

Senate Properties

Senate Properties →

Senate Properties is the work environment partner and specialist of the Finnish government, managing 9000 properties across the country. Its objective, in cooperation with a network of responsible partners, is to provide its customers with work environments that help to improve their efficiency and save on premises costs.


Kotkamills →

People at Kotkamills are proud of their agility. In the recent years, the company has taken on large change projects in which the market change has been converted into a possibility. The most significant project has been the deployment of a new boxboard machine. Efima has been a part of the journey by delivering the Microsoft Dynamics AX system for procurement, maintenance, and financial management needs.


Borenius →

Values are guiding actions at Borenius, a company with a long heritage as a law firm for Finnish companies. Finance manager Anne-Mari Patteri and development manager Niko Jakobsson tell how they are always reflecting Borenius’s values to their partners’ way of working. Experience has proven that the partnership works when the both parties share common values. “Efima too follows our values”, they say.

Leijona Catering

Leijona Catering →

People at Leijona Catering know that good reporting needs to be up-to-date and visual, and available across the entire organization. This is the type of reporting they began implementing in collaboration with Efima. The tool used for applying this process was QlikView’s reporting software, which Leijona acquired as a cloud service from Efima.


Isku →

Isku was looking for new and creative ways to develop its financial management. They decided to outsource processes, but at the same time develop them in a way that allows subsequent fit-for-purpose reorganization. Efima was a competent partner for the task. The collaboration was well aligned and productive from the very start.

Veolia Transport

Veolia Transport →

A leading service provider in public transportation across Finland, Veolia Transport has worked in partnership with Efima to adopt new financial management systems. The goal was to dramatically cut down on manual routines in finance management, and to get the data and figures needed in reporting directly from the system without error-prone manual keying.

Peikko Group

Peikko Group →

Peikko Group is a Finnish producer of fastening technology for concrete structures. Key target groups are construction companies and factories producing construction materials. Peikko uses Microsoft Dynamics AX as its ERP system.

Fremantle Media

Fremantle Media →

One of the largest television production companies in Finland, Fremantle Media has adopted a purchase and travel invoice cloud application from Efima.


Talentum →

The Nordic media company Talentum wished to unify its financial management practices in Finland and Sweden. The system chosen was Microsoft Dynamics AX delivered as a cloud service by Efima. In tandem with sharing the same accounting system, Finland and Sweden now also share the same chart of accounts and internal accounting structure. Transparency has improved, and the company now has more time for quality improvement.