A developing partner feels like part of your own team

Case Caruna

The most important thing is to understand the customer’s needs, business and processes, and Efima has managed to do this extremely well.

Päivi Uusitalo, Head of Financial Control, and Jussi Koskinen, Head of Business Control, Caruna Oy

When the electricity distribution company Caruna was founded in 2014, it had to start its operations from scratch. Both the company's processes and operating methods and the information systems used to run the business were carefully considered. The situation was seen in particular as an opportunity to build an organization whose operations have been thought down to the last detail.

In terms of financial management, working with a service center was already familiar to the people of Caruna, and the company decided to outsource most of its financial management processes to an expert company. Through a public tender, Caruna selected Efima as its partner, with whom financial processes and working methods were built from the beginning to support the company's business in the best possible way. Efima was also seen as an expert who, in addition to day-to-day work, could actively participate in the development of Caruna’s financial management as part of the cooperation.

The work began in the fall of 2015, and since 2016, Efima has provided financial management services to Caruna using the IFS system chosen by the company. Services outsourced to Efima include accounts payable and accounts receivable, payments, general ledger accounting, financial statements and tax returns. Efima also actively participates in the development of the IFS system together with Caruna and the system supplier.

Päivi Uusitalo, Head of Financial Control at Caruna, is satisfied with Efima as a partner. “Efima has been involved from the beginning, seen the construction of financial management in our company and also helped us to develop our operations. In 2016, we had new people from Efima and a new system in place. Then we started to learn and develop the activities in cooperation. Over the years, the partnership has improved and become more efficient", Uusitalo tells.

According to Jussi Koskinen, Head of Business Control, working with Efima is immediate and at best unnoticeable in everyday life – there is no difference between Caruna's own and Efima's employees. “Efima is not a faceless partner. Instead, the service is provided by knowledgeable people who are familiar with us and our business”, he says. “I feel that Efima’s people are really committed to the partnership. It does not feel like an outsourced service, but rather like part of our own team", Uusitalo adds.

Eagerness to take initiative and reliability are also qualities of a good partner for Caruna. “We wanted a partner who didn’t have to be constantly managed to make sure things were taken care of. And with Efima, I have never had to worry about this", Koskinen rejoices. Both Koskinen and Uusitalo are also satisfied with Efima as a developing partner. “Efima's people participate in the development of our operations as financial management experts and have been given the authority to take things forward. The most important thing is to understand the customer’s needs, business and processes, and Efima has managed to do this extremely well", Uusitalo concludes.

Efima solutions
  • Efficient, scalable and stabile financial management processes
  • Development-oriented partnership
  • Ability to focus on supporting the business and the industry's special needs


Caruna distributes electricity and maintains, repairs and builds a weatherproof electricity network for its approximately 700,000 customers in South, Southwest and West Finland, as well as in the city of Joensuu, the sub-region of Koillismaa and Satakunta. Caruna has approximately 300 employees and contracts 1,000 additional workers across Finland. A weatherproof smart electricity network also provides a well-functioning energy system for the future when digital services increase, the traffic is electrified, and the consumer becomes a producer of energy.


Tokmanni →

Finland's largest discount store chain, Tokmanni, is known for its diverse product range and prices that are always affordable. Tokmanni serves its customers with nearly 200 stores all around Finland, and more and more new stores are opened continuously. Tokmanni's Chain Management Manager, Timo Koskelin, and IT Manager, Toni Eriksson, meet us in front of one of Tokmanni's stores located in Mäntsälä. The building is decorated in large letters with the store's opening hours – which is also the reason for our visit.


Mehiläinen →

The past few years at Mehiläinen, a company that recently celebrated its 111th anniversary, have been full of growth and development. The company has made dozens of acquisitions every year and become a nationwide pioneer in social welfare and health care services and one of Finland's largest private employers. Acquisitions and mergers have increased the workload of Mehiläinen’s financial management, and in 2018 the company decided to develop its financial management by outsourcing its accounts payable processes to Efima.

Fleet Innovation

Fleet Innovation →

Fleet Innovation, a uniquely positioned player in the corporate car leasing market in Finland, has grown at a tremendous pace. To support growth, the company has automated several processes and tasks so that employees can focus on what really matters – to serve the company's customer base in the best possible way. One of the means of automation is robotic process automation, for which Fleet Innovation found the right partner in Efima.


Caruna →

When the electricity distribution company Caruna was founded in 2014, it had to start its operations from scratch. Both the company's processes and operating methods and the information systems used to run the business were carefully considered. The situation was seen in particular as an opportunity to build an organization whose operations have been thought down to the last detail.


Lumon →

Lumon, a company known for its balcony glazings, terrace glass walls, blinds and balcony facades, has grown from a small, family-owned business in Finland into a globally recognized brand. Ever since they launched the very first balcony glazings in the world, this pioneering company has been pushing the development envelope in its industry. Thanks to Lumon's innovations, over a million customers around the world have had the chance to experience a better home.


Versowood →

The Finnish family business and Finland's largest private producer and processor of sawn timber, Versowood Oy, was faced with a big choice. The long-serving financial management system was aging and no longer responded to the business and reporting needs of a strongly growing company. The introduction of the new system was also seen as an opportunity to improve operations, and after careful mapping, Versowood chose the Microsoft Dynamics 365 solution delivered by Efima.


Sarastia →

In May 2019, two municipal veterans, KuntaPro and Taitoa, merged. The new company was named Sarastia, and the goal of this service center was set to enable the efficient operation and digitalization of municipalities. At the heart of the goal is Sarastia365, a comprehensive and modern cloud-based system solution for municipalities based on Microsoft Dynamics 365. Help was needed to support the development of the solution, and through a tender, Sarastia found a competent partner in Efima for the financial management entity.

Senate Properties

Senate Properties →

Senate Properties is the work environment partner and specialist of the Finnish government, managing 9000 properties across the country. Its objective, in cooperation with a network of responsible partners, is to provide its customers with work environments that help to improve their efficiency and save on premises costs.


Kotkamills →

People at Kotkamills are proud of their agility. In the recent years, the company has taken on large change projects in which the market change has been converted into a possibility. The most significant project has been the deployment of a new boxboard machine. Efima has been a part of the journey by delivering the Microsoft Dynamics AX system for procurement, maintenance, and financial management needs.


Borenius →

Values are guiding actions at Borenius, a company with a long heritage as a law firm for Finnish companies. Finance manager Anne-Mari Patteri and development manager Niko Jakobsson tell how they are always reflecting Borenius’s values to their partners’ way of working. Experience has proven that the partnership works when the both parties share common values. “Efima too follows our values”, they say.

Leijona Catering

Leijona Catering →

People at Leijona Catering know that good reporting needs to be up-to-date and visual, and available across the entire organization. This is the type of reporting they began implementing in collaboration with Efima. The tool used for applying this process was QlikView’s reporting software, which Leijona acquired as a cloud service from Efima.


Isku →

Isku was looking for new and creative ways to develop its financial management. They decided to outsource processes, but at the same time develop them in a way that allows subsequent fit-for-purpose reorganization. Efima was a competent partner for the task. The collaboration was well aligned and productive from the very start.

Veolia Transport

Veolia Transport →

A leading service provider in public transportation across Finland, Veolia Transport has worked in partnership with Efima to adopt new financial management systems. The goal was to dramatically cut down on manual routines in finance management, and to get the data and figures needed in reporting directly from the system without error-prone manual keying.

Peikko Group

Peikko Group →

Peikko Group is a Finnish producer of fastening technology for concrete structures. Key target groups are construction companies and factories producing construction materials. Peikko uses Microsoft Dynamics AX as its ERP system.

Fremantle Media

Fremantle Media →

One of the largest television production companies in Finland, Fremantle Media has adopted a purchase and travel invoice cloud application from Efima.


Talentum →

The Nordic media company Talentum wished to unify its financial management practices in Finland and Sweden. The system chosen was Microsoft Dynamics AX delivered as a cloud service by Efima. In tandem with sharing the same accounting system, Finland and Sweden now also share the same chart of accounts and internal accounting structure. Transparency has improved, and the company now has more time for quality improvement.