Case Marsh Competitive edge through electronic core processes

Case Marsh

Competitive edge through electronic core processes

Marsh re-engineered its core processes, implemented e-invoicing and automated document handling. The efficiency and customer service benefits are clearly seen.

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Recently recognized as Finland’s best insurance broker by the Euromoney magazine, Marsh administers the insurance portfolios of corporate customers. Annually, it handles insurance payments worth approximately 100 million euro. This used to involve a vast amount of paper mail when contracts, invoices and payments passed from insurance companies to the corporations through Marsh’s approval process. The company has now re-engineered its core processes, introducing e-invoicing and switching to electronic document handling. This has meant a far-reaching operational change that has produced extensive improvements in efficiency and customer service.